I’ve recently (well for a few months now) received some really poor customer service from a well known rentals by post company in the UK. I’m not going to go into the details here, nor am I going to name and shame – it’s not my style. I see this as an opportunity to learn [...]

On our confidence and assertiveness courses we frequently find that one or two people have had an extended period of absence from work, or have been out of work for some time. For these people, they describe themselves as having lost their confidence. Sometimes, they return to work and things are not how they were [...]

One of the biggest challenges we face when we undergo a process of change is the effect that this has on our friends, families and work colleagues. There is a status quo that we have established over the years that resists the changes we make and this often means that the change is short-lived. In [...]

For most of my life I have tried to do less and achieve more. For the most part this has been in vain! However it has always been in my mind that the belief, “you have to work hard to get anywhere in life”, really doesn’t fit for me. I appreciate that the people who [...]